Last updated: October 14, 2024
Who we are
Suggested text: Our website address is: https://cpdispatch.com/
At CP Dispatch Service we are committed to protecting the privacy and security of the personal information of our customers, truck drivers, and brokerage partners. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with us through phone calls, WhatsApp, and other communication channels.
1. Introduction
CP Dispatch Service (“we,” “our,” or “us”) values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your information when you communicate with us for dispatch services and related operations.
2. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, phone number, email address.
- Location Information: Details about your location to coordinate logistics operations.
- Communication Information: History of messages and calls related to our services.
- Consent Information: Records of how and when you have provided consent to receive communications from us.
3. How We Use Your Information
We use your personal information for the following purposes:
- Logistics Coordination: Sending appointment reminders, real-time shipment updates, and coordinating pickups and deliveries.
- Communication: Staying in touch to offer new load opportunities and resolving any issues that arise during transportation.
- Service Improvement: Analyzing and enhancing our services to better meet your needs.
- Legal Compliance: Adhering to all applicable laws and regulations.
4. Consent for Communications
We obtain your consent to send you text messages (SMS) and WhatsApp communications in the following ways:
- Verbal Consent: During a phone call, we ask if you would like to receive additional information via SMS or WhatsApp. If you agree, we proceed with sending information. We inform you that messaging and data charges may apply and that you can opt out at any time by replying STOP. We also direct you to our privacy policy on our website.
- WhatsApp Consent: You contact us via WhatsApp and provide your consent to receive communications from CP Dispatch. We inform you that messaging and data charges may apply and that you can opt out at any time by replying STOP. Our privacy policy, available on our website, provides further details.
5. Sharing Your Information
No Sale or Marketing Sharing:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
CP Dispatch does not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or advertising purposes.
Limited Sharing for Operational Purposes:
We may share your information with third-party service providers that assist us in operating our business, provided that these third parties agree to protect your information and use it solely for the purposes specified by CP Dispatch. However, we do not share phone numbers or the consent you have provided for messaging communications with these third parties.
6. Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use SSL encryption to protect information transmitted through our digital communications.
- Access Control: We limit access to your personal information to employees and service providers who need to know it to perform their duties.
- Monitoring and Testing: We conduct regular audits and tests to ensure the integrity and security of our systems.
7. Your Rights
Depending on your jurisdiction, you may have additional rights regarding your personal information, such as:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
- Restriction of Processing: Request the restriction of processing your personal information.
- Data Portability: Request the transfer of your personal information to another service provider.
To exercise these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CP Dispatch
- Email: hello@cpdispatch.com
- Phone: (217) 426-1387
- Address: 1427 VALLEY LAKE DR APT 445 SCHAUMBURG, IL 60195
- Website: https://cpdispatch.com
10. International Data Transfers
If your personal data is transferred outside of your country of residence, we will take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.
11. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
By using our services, you agree to the practices described in this Privacy Policy. We appreciate your trust in CP Dispatch and are committed to protecting your personal information.